Brushy Creek Post Acute Reviews

TERRIBLE!!! Save your family members and DO NOT bring them to this place!!!!!

*** edit to add I received and thoroughly went over my dad’s records to find that the last time he was admitted on here on Friday Jan 8, 2021 he was never checked on (no vitals checked or medication administered on records) until they discovered him deceased on Jan 11, 2021. I was also just blocked from their Facebook page because I suggested they check on their residents…just a friendly reminder Do not send your loved one here for anything. I’m sharing my experience with this place in hopes it will save someone else’s loved one. My Dad was transferred to Brushy creek post acute care for rehab/physical therapy after a leg amputation. He did great while in the hospital and at Roger C Peace. He was at Brushy creek about a week and had to go back to hospital due to blood clot. I went to get his belongings and was given medical equipment that wasn’t his and told them but they said it was and I had to take it… ok no big deal. He recovered and was doing well and was moved back to brushy creek to start therapy. After a couple of weeks he was diagnosed with Covid on Christmas Eve and moved to their Covid cottage. On Christmas day I knew something was wrong ( I always called my dad multiple times a day since we could not visit with him at this facility) after multiple unanswered phone calls to the facility… I tried every extension possible.. we had to drive there to ask someone to check on my Dad. The CNA was absolutely rude and unprofessional! We were told 1 nurse was responsible for 3 cottages. The nurse said she had not had time to make it to my Dad yet but checked him since family was standing outside the door. His oxygen was 87 and fever 102. He was later admitted to the covid hospital in Travelers Rest. The doctors and staff there were amazing and my Dad surprised them by how well he recovered from covid. We were excited when they said he was well enough to be discharged but unfortunately he was required to go back to brushy creek for his therapy because of covid regulations. He checked in on January 8th in good spirits. I talked with him multiple times over that weekend and planned to visit him on Monday January 11th ( thru a window visit) but got a call at 4:50am Monday morning that he passed away. After trying to process everything I had questions for this facility which are still unanswered. I went in person to speak with the director and she basically said she could not discuss anything with me. I asked if my dad had been given his medication, was he receiving the 3 liters of oxygen that was ordered after his hospital stay? A nurse said she checked on him at 2 am… did she check vitals or just look at him? Was he ok then or was something wrong? She would not answer any of these questions and I had medical power of attorney for my Dad… so why couldn’t she discuss what happened? What care did or didn’t he receive? How was it that he recovered so well then he comes to this places and doesn’t make it 2 days?? To make matters worse, as we were at the funeral home I get a phone call from Brushy creek asking us to bring back their AED machine they had given to my brother when he picked up my dads belongings. They are so incompetent that they packed up their life saving device and sent it out the door with a deceased person’s items. I was told by the director she would have to open up an investigation and she could not disclose any of the information or findings with me in regards to my Dads care or mistakes that had been made. But she said I could request his medical records by filling out a forn and paying $250 and it would take weeks to process. I guess that gives them enough time to fix the paperwork. I have spoken to many others with bad experiences at Brushy creek and its heartbreaking. If you look carefully, once they get a bad review all of a sudden they have many 5 star reviews come up… my opinion it’s from the employees or fake accounts just to make the rating go up… there is no way this place could honestly get a 5 star

This place is a joke! Very understaffed! My mom is currently here and I’m considering taking her out. One nurse has 24 patients you are lucky to see the nurse twice a day. Needs are not being met at all. It’s absolutely ridiculous considering the money these insurance companies are paying them!

Please disregard my former review. In a bad place mentally. Tried to find where to delete but can’t find it!!

My Mom is starting therapy tomorrow, so far so good.

If I could select no stars I would. Since my last review a month ago they’ve taken away most of the medicines I need!! But they are vengeful and will take out a bad review on us patients. I’m pretty sure I’ll be dead before long!! They’re trying their best to kill me!! Doesn’t the state ever check on this place? Why are they allowed to operate? God help us all here!!

I thought Magnolia Manor was horrible but Brushy Creek has them beat!! So much incompetence from the top down. CNA’s are inept. I wonder if they don’t just hire people off the streets!! I lay all day on a soiled bed with no one checking on me! How are these people still open?! Everydyim trying to find ways to end my life so I can be out of my misery! Why don’t I move to another facility? They’re all the same!! God please take me!!

Very hard to get anything done on time. The nurses are understaffed they move from one building to the other took me 7 1/2 hours to get my medicine last night. I have just gone for it at 7:10 it’s 9 o’clock and haven’t seen a nurse yet wish I would’ve never come here. it is now 11:30 AM. I thought it couldn’t happen again but it did this time six hours and 45 minutes to get my medicine. Peachtree in Gaffney is 100 times better than this.

To our 3 Activities Ladies, Emory, Katelyn and M.J. Just to let you know, you all are so good to us and we love you all 3 dearly. You have become part of our families and do a great job of keeping us active and happy at Brushy Creek Post Acute. That means a lot to each of us, especially those of us that are permanent residents. Thank you so much for being so good to us. Love you all.

The patient ratio to workers is completely disappointing and causing lack of care for the elderly and sick

If I could give this facility a rating of zero, I would. It seems that either fake reviews were posted or there is racial bias in the treatment of patients. In February, my father was admitted for rehabilitation. At the time of admission, he had no open wounds, but after a fall in the bathroom, his condition declined. The facility is severely understaffed and overcrowded, with 12 patients per cottage and only one nurse and one CNA. When I discussed my concerns with the administrator, she provided false information, claiming that state regulations only permit one nurse, and one CNA per cottage. When in fact, the regulations require a minimum of one nurse, without prohibiting additional staff. A CNA was fired after sharing information with us, citing liability concerns. Although the staff is generally good, and provided the best care possible under the circumstances, the administration is a concern. We were informed that patients with wealth and status receive better care. The social worker for Rhododendron lacks empathy and only responds at her convenience, without taking initiative to help the patients and their families. As a former social worker, I knew first hand that going the extra mile means the world to families who are already stressed to the limit. The contracted rehabilitation services are inadequate, and patients show little improvement. After my father was readmitted to the hospital with an open wound sustained at Brushy Creek, the facility refused to readmit him, allegedly due to our inquiries and their potential liability. I believe this facility provides subpar care, particularly for people of color. They are simply pushing people in and out for financial gains. I actually would put a dog there.

Do NOT choose this facility for your loved one. In my opinion, the level of care here is completely unacceptable and raises serious concerns. During a five-day stay, my loved one received ZERO physical therapy!! The facility is clearly understaffed—only 2 nurses covering around 24 patients across 2 cottages. At one point, no staff checked on patients the entire time I was there. On another visit, there was only one CNA present. If there had been a fall or fire, no one would have been available. Basic care was lacking. There were no sheets on the bed, the TV didn’t work, the chair was torn with exposed foam, which is both unsanitary and unsafe, the toilet was leaking and never  fixed. The room and bathroom were NEVER cleaned the entire five days—no housekeeping at all. They have 2 designated days for showers. Around 7:00 pm we asked if this was going to be done. The nurse said yes. At 11:00 pm my loved one was woken up to take a shower. Who does this to someone??? I also witnessed a patient sitting nude in their room with the door open for an extended period, with no staff addressing the situation. That level of neglect and lack of dignity is deeply concerning. I personally witnessed an EMS arrival where paramedics were walking around trying to find someone just to let them out of the building. That alone says everything about the level of organization and staffing. Another example—my husband arrived and no one let him in. I had to track down a nurse myself to get the door opened. Discharge was handled terribly. My elderly loved one was placed in the hallway with their belongings in a box, waiting all alone for family to arrive. There was NO assistance, NO dignity, and NO concern for a safe transition. There are no RNs on staff, only CNAs and LPNs, and while the nurses are kind, they are extremely overworked—some working from 3 PM to 7 AM. This is not safe for patients or staff. This place feels more like a holding cell than a care / rehabilitation facility—patients are essentially kept there and given three meals a day with little to no real rehabilitation or oversight. I truly feel sorry for patients who don’t have family members to advocate for them. For comparison, after transferring to another facility, my loved one had 4 therapy sessions scheduled the 1st day—proving just how inadequate the care was here. Please take the time to read other reviews as well—there is a pattern of similar negative experiences that should not be ignored. There appears to be a pattern of similar concerns in other reviews. I will be reporting this to the SC DEHEC and contacting the insurance provider regarding services billed but not provided. This facility is unacceptable!!! In my opinion this is insurance fraud.

My mother was sent here directly from the hospital to receive rehabilitation services to be able to get stronger in her walking and other vital tasks. She was never taken to the physical therapy room. They simply sat her on her bed and asked her to do aem lifts and had her walking around a little bit. The CNA‘s were very curt with her. The room was terribly small and ill equipped. She practically had to beg to get a chair in there for a visitor (and the chair was broken). when she asked if she could get a reclining chair to get out of the bed and be able to put her legs up, they simply told her to get back in bed and put her legs up that way. Their answer was that they did not have enough chairs to go around. The food was subpar and she was continually given the foods that she did not care for, even when she was asked about it. When she asked for something else, she was given a prepackaged honey bun. We will never consider this place in the future for any kind of rehabilitation services. Terrible.

My three sweet girls in activities. Mj, Emory, and Kaitlyn do great activities , and all of y’all are funny , funny , funny.

All businesses, but especially ones of this nature are made or broken by its staff! Brushy Creek Jasmine has some amazing CNA’s and Nurses!!! Another resident’s daughter and I (sister of a long-term resident) were talking about Linda P. (Lynn) yesterday! Lynn does her job with her whole being! She is so hard working, always willing to problem-solve. But the most important thing we talked about was her creative way of connecting with ALL the residents to help them with their unique challenges! My sister has hallucinations that at times frighten her, and I have a hard time knowing how to help. Lynn creatively redirects her fears and worries and just makes everything better!!! I keep hoping that she will adopt me!!! Linda P. (nickname: Lynn) has been such an amazing blessing to my sister and our family. The other resident’s daughter shared a similar sentiment!!! I thank God for Brushy Creek and especially for people who do this type job with their whole hearts!!!

How can I put this. The very first time Brushy Creek it was so lovely it was the place to be. Omg. Was i wrong. And it all started over a wheelchair cushion.SHM!!! And some of the things she had made to another people. After all said and done I decided to speak to the social worker, and then she took it with her supervisor. We came to the occlusion that she stay away from me. So everybody started looking at me sideways including first shift nurses. They would pass out medical and be gone and you would not see them until it medicine time again are if a new admission come. Pt was awful but I did what I had to do. Social worker come to me and told me my time was up and I may have any over stay bill. Not what wrong this picture by this time red flags everywhere. Ok hear we go. If anything can get worse. Upon my release. Social worker was suppose to have got me a hospital bed. I tell you what ? You figure out. To all my CNA think you for being so nice and great to me. And big shout out all my CNA and that including Big shout my night shift Nurses. And a shout to the person that took my quilt. One out 10 I giving stuff a 1. Not you Dr. Allen i give you a 10 all the way. I think I worse out my welcome.

If you need to go to rehab to get stronger after an illness, this is the place to come. It’s so beautiful, it’s a new facility, they keep you active by providing things to do. The staff is so friendly especially, Kyle, Emory, Audra, Sara, my physical therapist. I am sure that I forgot some and I am sorry. It’s just that I have had so many people helping me.

Of your loved one has to be in a facility this is one of the best.

My Grandmother was left with a bed sore that grew the size of your whole hand on the bottom of her back. The family was never notified. When we went to visit, an unbelievable smell came from down the hall. The closer we got to her room, the stronger it was. After walking into the room and almost vomiting, I realized it was my Grandmothers BODY. LITERALLY rotting from INFECTION. The most horrendous smell I have ever smelled. I asked my Grandmother what was happening and she could only tell me her “back was hurting”… I rolled her to the side a bit and saw a literal puss filled HOLE bigger than a softball! I have never seen a wound so horrific in my life. I immediately called my cousin who’s a RN to come straight there and she said the packaging looked to have not been changed for a minimum two days but overall she should have been sent to the Hospital long before it got in that kind of shape. She was also absolutely horrified, as we all were. The staff said, “We called the Doctor” and continued to blame the person prior to their shift for not doing something they said they did. To let a human rot so bad they have smelled up and entire floor of a nursing home. . She passed away within days of this. I don’t even have enough words to describe what I think of this place.

I am a friend or relative of a current/past resident My mother-in-law has dementia and has been a resident for at least 2-3 years, since her stay we can never get anyone to answer the phone so we can check on her. We live about five hours away from the center so we can’t visit as often as we would like to.

No one ever answers the phone so you can check on your loved one.

Amazing facility! Absolutely love it!! My MIL loved her respite stay at BCPA!