Brushy Creek Post Acute Reviews

Never can leave a message as mailbox is always full. Very poor communications.

Horrible experience for my mother, I would not recommend sending your loved ones here!

Although my overall experience at this rehab facility was not a good one, I must give credit where credit is due! The BEST part of my stay was the Activities Department. A special THANK YOU to MJ, Emori, and Kaitlyn! These three amazing ladies go above and beyond. They don’t just plan activities; they genuinely show love, compassion, and kindness to the residents. They bring joy, laughter, and smiles to so many faces, even on the hardest days. You ladies made my stay worthwhile, and I want you to know that your love and support did not go unnoticed. Sometimes it’s the smallest acts of kindness that make the biggest difference in someone’s life. Thank you again, MJ, Emori, and Kaitlyn, for making me feel loved and cared for during my stay. Keep doing what you’re doing because you ladies are truly a blessing! ❤️ S.W.

Terrible place! I would never choose this place for a loved ones care again! No attention is given to the patients. They literally sit in bed all day. The nurse on call at night is nice to the family and patient when youre there but as soon as you leave, they turn rude and treat your loved one terrible. Noone is this firld should ever be rude or hateful to any patient!! They arent here because they choose to be and making it worse on them by treating them like dirt is absolutely uncalled for. I would like somwone to contact me asap!

BEWARE The care my mother has received at this post-acute facility has been unacceptable and, quite honestly, very disappointing. No family should have to worry about whether their loved one is receiving the proper care, attention, and respect they deserve. The quality of care has been poor, and the overall experience has left a lot to be desired. When you place your mother in a facility like this, you do so trusting that the staff will treat her with compassion, dignity, patience, and respect. That trust should never be taken lightly. Our loved ones deserve to be cared for properly, not made to feel like they are just another room number or a burden. Communication, attention to residents’ needs, and basic standards of care should be the bare minimum, not something families have to question or fight for. It is heartbreaking and frustrating to have concerns about the well-being of someone you love, especially when they depend on others for their care. This facility needs to take a serious look at the quality of care being provided and make meaningful improvements. Families deserve peace of mind knowing their loved ones are safe, respected, and receiving the care they need. Based on our experience, that standard has not been met. Our mothers deserve better, and every resident deserves better. Staff member Yolonda a CNA in the Rhododendron Cottage has been rude and very mean to my mother. Simply unacceptable!

Dont ever leave your Love one here. They will administer medication they should not have, and it confines them to bed, when they could have been walking around enjoying life.

DO NOT choose this facility for your family members. Worst place around. Thry are so short staffed, it takes hours just to get medicine because 1 person to do 3 buildings. There are maybe 2 people to deal with the entire building. Rehab appointments get missed because they don’t come and get them. The nurses treat the patients like crap. Worst place to get rehab care.

This place is spot on with eve. The food is delicious, the care is awesome. The doctors even ca re. As soon as i got here, it was really late but the next morning, I was greeted by doctors doctors, nurses, physical therapy. Everyone generally seems as if they care. This is the third nursing home that i have been to and by far the best. As soon as u hit the call light, someone immediately answers. The food is delicious. My wounds and medical needs are all being taking care of. This place is so awesome i could definitely live here. Everyone is so nice. Call light response is also so quick. I would recommend this place to any and everyone. Definitely two thumbs up.

I have been in Brushy Creek Post Acute for 2 years now. The CNA staff that are good get wrapped up with the unfortunate ones. And it’s not fair! Many are nasty and dirty. Some don’t care for nothing but the pay check. Many don’t care about the residents. But you have a few that are very loving. I pray for quite a few. So many just hold a position because of who they are. Many are nasty in character, and been called the best worker. They show their butt and cover it with a grin to the Administer , and they eat it up. When all the time your displaying bi-polar episodes to staff and residents, long as the camera isn’t catching them. It’s their word over yours. Administration says 2 person assist. But never have the 2 ppl. Why in hard cottages there are not 2 CNA’S in which they can work out their lunches and breaks between them. My insurance co had been trying to get in touch with my Social worker to no avail. It’s really a shame. She NEVER calls back! You send out emails they don’t get answered.

Please tell me how someone is sent to a rehab facility to be cared for and in a weeks time they have never had any type of rehab and have now ended up with a bed sore because he was left in a wet diaper for HOURS . This man wasn’t even in diapers when he was sent here. He broke his leg and needs help. His family has begged for help and they get brushed off. This is disgusting. With every horrible review, they leave the same reply to call a number but NOTHING changes. This place needs to be shut down . How can you watch people decline daily and sleep at night?

If you have to put your people in here you don’t have to worry about them walking out code to get in and out some staff are smart asses some are really nice IMO 👌 like that one lady my sister is here for a couple weeks dorm 9 my sister waited all day for ice for her Pepsi I took her 2 cases because these people only giving your people water are unsweetened tea imagine that.

Great facility

I enjoyed my stay at Holly Cottage the therapy staff and nursing were great and helped me recover quickly. I enjoyed the other residents as well absolutely made new friends. Activities were wonderful as well!

TERRIBLE!!! Save your family members and DO NOT bring them to this place!!!!!

*** edit to add I received and thoroughly went over my dad’s records to find that the last time he was admitted on here on Friday Jan 8, 2021 he was never checked on (no vitals checked or medication administered on records) until they discovered him deceased on Jan 11, 2021. I was also just blocked from their Facebook page because I suggested they check on their residents…just a friendly reminder Do not send your loved one here for anything. I’m sharing my experience with this place in hopes it will save someone else’s loved one. My Dad was transferred to Brushy creek post acute care for rehab/physical therapy after a leg amputation. He did great while in the hospital and at Roger C Peace. He was at Brushy creek about a week and had to go back to hospital due to blood clot. I went to get his belongings and was given medical equipment that wasn’t his and told them but they said it was and I had to take it… ok no big deal. He recovered and was doing well and was moved back to brushy creek to start therapy. After a couple of weeks he was diagnosed with Covid on Christmas Eve and moved to their Covid cottage. On Christmas day I knew something was wrong ( I always called my dad multiple times a day since we could not visit with him at this facility) after multiple unanswered phone calls to the facility… I tried every extension possible.. we had to drive there to ask someone to check on my Dad. The CNA was absolutely rude and unprofessional! We were told 1 nurse was responsible for 3 cottages. The nurse said she had not had time to make it to my Dad yet but checked him since family was standing outside the door. His oxygen was 87 and fever 102. He was later admitted to the covid hospital in Travelers Rest. The doctors and staff there were amazing and my Dad surprised them by how well he recovered from covid. We were excited when they said he was well enough to be discharged but unfortunately he was required to go back to brushy creek for his therapy because of covid regulations. He checked in on January 8th in good spirits. I talked with him multiple times over that weekend and planned to visit him on Monday January 11th ( thru a window visit) but got a call at 4:50am Monday morning that he passed away. After trying to process everything I had questions for this facility which are still unanswered. I went in person to speak with the director and she basically said she could not discuss anything with me. I asked if my dad had been given his medication, was he receiving the 3 liters of oxygen that was ordered after his hospital stay? A nurse said she checked on him at 2 am… did she check vitals or just look at him? Was he ok then or was something wrong? She would not answer any of these questions and I had medical power of attorney for my Dad… so why couldn’t she discuss what happened? What care did or didn’t he receive? How was it that he recovered so well then he comes to this places and doesn’t make it 2 days?? To make matters worse, as we were at the funeral home I get a phone call from Brushy creek asking us to bring back their AED machine they had given to my brother when he picked up my dads belongings. They are so incompetent that they packed up their life saving device and sent it out the door with a deceased person’s items. I was told by the director she would have to open up an investigation and she could not disclose any of the information or findings with me in regards to my Dads care or mistakes that had been made. But she said I could request his medical records by filling out a forn and paying $250 and it would take weeks to process. I guess that gives them enough time to fix the paperwork. I have spoken to many others with bad experiences at Brushy creek and its heartbreaking. If you look carefully, once they get a bad review all of a sudden they have many 5 star reviews come up… my opinion it’s from the employees or fake accounts just to make the rating go up… there is no way this place could honestly get a 5 star

This place is a joke! Very understaffed! My mom is currently here and I’m considering taking her out. One nurse has 24 patients you are lucky to see the nurse twice a day. Needs are not being met at all. It’s absolutely ridiculous considering the money these insurance companies are paying them!

Please disregard my former review. In a bad place mentally. Tried to find where to delete but can’t find it!!

My Mom is starting therapy tomorrow, so far so good.

If I could select no stars I would. Since my last review a month ago they’ve taken away most of the medicines I need!! But they are vengeful and will take out a bad review on us patients. I’m pretty sure I’ll be dead before long!! They’re trying their best to kill me!! Doesn’t the state ever check on this place? Why are they allowed to operate? God help us all here!!

I thought Magnolia Manor was horrible but Brushy Creek has them beat!! So much incompetence from the top down. CNA’s are inept. I wonder if they don’t just hire people off the streets!! I lay all day on a soiled bed with no one checking on me! How are these people still open?! Everydyim trying to find ways to end my life so I can be out of my misery! Why don’t I move to another facility? They’re all the same!! God please take me!!

Very hard to get anything done on time. The nurses are understaffed they move from one building to the other took me 7 1/2 hours to get my medicine last night. I have just gone for it at 7:10 it’s 9 o’clock and haven’t seen a nurse yet wish I would’ve never come here. it is now 11:30 AM. I thought it couldn’t happen again but it did this time six hours and 45 minutes to get my medicine. Peachtree in Gaffney is 100 times better than this.